On August 9, boy group VAV was scheduled to hold an live online fanmeet 'ONcast Worldwide Fanmeet'with NYC based K-Pop production company, Studio PAV.
The fanmeet was scheduled to start at 9AM KST, which was kick started with VAV greeting their fans via their official Twitter account.
However, as the scheduled time came, Studio PAV updated their Twitter account that there will be a delay in the start of the fanmeet. Many fans shared their struggles with trying to enter the streaming platforms - while some managed to get in, most were faced with an error page.
Finally, an hour past the scheduled start, Studio PAV announced that due to technical difficulties, the live stream has been cancelled and the event will be recorded and streamed as a prerecorded video.
This has received major backlash from the group’s fans as they were looking forward to a live fanmeet as opposed to a recorded video. Fans also criticized the platform for their lack of responsibility in ensuring that the livestream will be able to handle the amount of fans who had preordered the tickets.
In addition, this fanmeet was also said to have been rescheduled 3 times this year. Fans have also revealed that the company is allegedly refusing refunds and has been actively blocking fans who are asking about refunds or expressing dissatisfaction.
This is also not the first time Studio PAV has been under fire for poor delivery of their services and lack of management.
What do you think about this situation?