Amid growing controversy over the ID verification process at the DAY6 concert, JYP Entertainment has released an official statement addressing the issue.
On July 21, the agency stated, “First and foremost, we sincerely apologize to the attendees of the DAY6 4TH FANMEETING ‘PIER 10: All My Days’ who experienced inconvenience and distress due to the identity verification procedures.”
JYP continued, “We have confirmed the excessive collection and request of personal information during the concert. These issues arose during the admission process, which had been outsourced to an external operator. The operator unnecessarily requested additional personal data or collected and shared attendees’ personal information for further verification of submitted documents, causing discomfort to fans.”
They added, “The original purpose of the ID verification was to distinguish legitimate attendees from those engaging in illegal ticket resales, thereby protecting fans. However, we acknowledge that we failed to manage the situation flexibly and responsibly in this instance.”
JYP emphasized, “We take full responsibility for this matter and will take all necessary steps to prevent any unfair collection or invasion of personal privacy in the future. We will thoroughly review the facts with the operating company, and for those who were unable to enter the event due to the excessive ID checks, we promise full ticket refunds. Further details regarding the refund process will be announced soon.”
They concluded, “Once again, we deeply apologize for causing emotional distress to our fans. We will do our utmost to ensure that the remaining fanmeeting sessions can be enjoyed with peace of mind and joy.”
Previously, fans voiced concerns online about excessive ID checks and discriminatory practices at the DAY6 concert entrance. In response, JYP Entertainment issued this apology and pledged corrective measures.
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