Posted by Susan-Han Friday, November 12, 2021

'UNIVERSE' instates a user restriction system to place bans on fans who send hateful messages to K-Pop idols


NCSOFT's popular K-Pop fan community platform 'UNIVERSE' has instated a new user restriction system, in response to fans' complaints.

One of the most widely used features of the 'UNIVERSE' app allows K-Pop artists and their fans to send chat messages to one another. K-Pop artists send chat messages which reach all of the fans subscribed to the service at once, and then when fans send their individual replies, the artists can also access the messages in the form of a group chat log. 

However, the communication feature has also caused issues for fans and artists, due to a certain number of individuals who choose to send malicious, hateful messages back to the K-Pop idols. 

Now, the app's new user restriction system will place limits on those who send messages deemed inappropriate and offensive. 

A user who is flagged for sending an inappropriate message the first time will be banned from sending messages for 30 days. A second offense will incur a ban of 60 days, and a third offense will result in that user's permanent ban from the messaging service. 

Meanwhile, numerous K-Pop artists including Kang Daniel, Oh My Girl, Cosmic Girls, MONSTA X, ASTRO, SF9, ATEEZ, AB6IX, Brave Girls, and more are currently featured on the 'UNIVERSE' app. 

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9 4,393 Share 83% Upvoted
whatever1018,896 pts Friday, November 12, 2021 0
Friday, November 12, 2021

honestly mind blowing that someone would even cough up their money to do such a thing.

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Winston8,715 pts Saturday, November 13, 2021 0
Saturday, November 13, 2021

i think system like Weverse or Universe, or LYSN, Whosfan etc are intended for fans to interact with idols.. since you are probably a fan then you want to "join" that idol's channel .. so why would someone who is a hater go and "join a channel to send hateful messages" its really strange.

just as i wonder why would someone who HATES an idol or artiste..go and follow his/her instagram or SNS, just to DM or post him/her hate comments..

its probably best for such platforms to ban hate comments but its really hard to moderate when you have literally hundreds or thousands of comments everyday for all the artiste/idols on your app.. and you have to go through them to filter out which ones are hate remarks...and read through comments in Korean/English/Japanese..etc

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