Korea Consumer Agency reports 13 international complaints against Weverse shop, including a BTS welcome kit that took over a year to arrive

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Korea Consumer Agency reported 13 international complaints against Weverse shop, including a welcome kit that took over a year to arrive.

According to Korea Consumer Agency on June 21st, there were 13 international complaints filed against Weverse shop from January 2020 to May 2021. Among the filed complaints, there was an international fan who didn't receive a welcome kit for BTS's paid membership which he paid on January 22nd of last year.

Classified by the region, there were 7 cases for Taiwan, 4 for Europe, and one each for Hongkong and the Philippines. The agency reported all 13 cases are resolved as of today. They also said they forwarded those cases to Weverse company to prevent similar incidents in the future.

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miameow2311,852 pts Monday, June 21, 2021 0

Monday, June 21, 2021

A welcome kit took an year to arrive???

Damn I feel sad for him

AliSkis362 pts Monday, June 21, 2021 7

Monday, June 21, 2021

Their customer service is also a joke. I ordered one of the special edition lightsticks bur never received it. It reached the UK but then got returned due to insufficient address, they cancelled the order & refunded me just $7 because they deducted the cost of return shipping from the cost of the item as it was deemed to be my fault.

I contacted them to say how, if the address on my account was correct, was it my fault as all they had to do was print a label but just got automated responses and no actual answer.

Also, being in the UK we can't even order things from the store and its been that way since February. Its apparently something about the UK not accepting shipments from SK which is ridiculous because the 2nd Membership Merch box (the one thing they did let me order) arrived with no problem

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