On December 4, the agency officially announced, "Back on December 2, Taeyeon attended an investigation into the car accident that occurred on the 28th of last month. She has reached out to the victims and apologized, and plans to compensate for the damages via the insurance company. We once again apologize to the victims of the accident. Also, we're currently gathering the baseless rumors and malicious comments roaming the web involving the accident and plan to take legal action."

SM emphasized, "We will take strong legal action against the rumors and malicious comments."