Recently, staff members were accused by netizens of carelessly leaving Super Junior's Kyuhyun in the hotel during a fire. Fans expressed much anger and continued to do so even after Kyuhyun provided an explanation on his Twitter, stating that it was his choice to stay in the room.
In response to the ongoing criticism against the staff members, SJ Label officially made an announcement on March 1.
The statement reads as follows:
"Hello, this is SJ Label.
We apologize for causing concerns about the fire incident at the hotel on the day of Kyuhyun's Taiwan concert. We also ask for understanding on our delayed announcement as we were carrying out Kyuhyun's concert as scheduled.
As Kyuhyun stated on his Twitter, Kyuhyun and his manager, security, and several concert staff members were having a meeting about the concert during the fire. When they tried to evacuate, the fire was already put down and it was best to remain in the room instead of exiting through the smoky stairway.
The staff members in Kyuhyun's room waited together with him for about 2 hours and returned to their rooms after Kyuhyun fell asleep. However, remaining smoke seeped through Kyuhyun's room and he came to a situation where he had to switch rooms.
As a result, the claim spreading across SNS stating that the manager and staff members left Kyuhyun in his room while they evacuated is completely not true.
However, the manager, security, and others who were in Kyuhyun's room for a meeting shared about the fire incident on their SNS accounts while waiting. One manager left a comment under the post and that caused misunderstandings.
Even though SNS is a personal space and the post was made after the situation settled down, we apologize for growing concerns and misunderstandings with playful expressions on SNS. We are going to take strict measures against the concert staff and managers to make sure that such incident does not occur again.
Currently, Kyuhyun's health condition is fairly well. His throat is not in good condition due to the recent tour but he's trying his best to take care of his condition in order to normally carry out his set schedule.
We will work even harder and give support so Kyuhyun can promote with safe and best condition from now on.