On January 10, Swing Entertainment notified fans of their intentions to issue a full refund to all registrants of X1's official fanclub, One It.
The agency stated, "We plan to issue a full refund, including shipping fees, for all payments during the fanclub registration process. We will notify you with additional details regarding the refund procedures soon."
Furthermore, "We would like to sincerely thank the fans for their endless support toward X1. Please watch over and cherish our 11 youths and their bright futures ahead."